Frequently Asked Questions
If you need any further clarification please do not hesitate to contact us on +44(0)151 515 3869
Hiring a Van? – Read our Van Rental FAQS
Can I pay for my rental in cash?
No, Easirent DO NOT accept cash at any branch. All payments must be made by card transaction.
How Do I Cancel My Booking?
To cancel your reservation, you must use our “manage my booking” portal www.easirent.com/manage
Is there a driver age limit in place?
Our minimum driver age limit is 23 years and our maximum age limit for drivers is 75 years. Driver’s aged 23 and 24 years are subject to a fee.
I am arriving at an Airport how do I collect my vehicle?
Pick up procedure will be contained on your rental confirmation, if you have any queries whatsoever please contact us on 0044 (0)151 515 3869
What if I’m going to be late?
If you know you may miss the start of your hire, please contact the branch as soon as possible to let them know. If you can’t get through please call our support team on 0203 657 6045. We can only hold a car for you for a limited amount of time, especially during busy periods and Easirent cannot accept responsibility for delayed flights. If you are due to collect before 10PM but arrive after, then an out of hours fee will be added to your hire.
If you are due to be late returning your hire vehicle please call the branch as soon as convenient to give them a realistic time of your return. We have a grace period of 30 minutes before you will be charged a late fee unless communication has been made to the branch.
Where do I drop off my vehicle at the end of the hire?
You can find the correct, up-to-date drop off instructions here as well as our out of hours policies.
How do I receive my booking confirmation?
You will be sent an email shortly after making your reservation to the email address supplied when your booking was made. If you do not receive your confirmation within 48 hours of making your reservation please contact firstname.lastname@example.org.
What is the maximum number of points I can have on my driver’s licence to hire from you?
Minor offences such as speeding and traffic signals are acceptable up to a maximum of 6 points. Unfortunately, we are unable to hire to you if you have had an at-fault accident or claim in the past 36 months. Please call us if you have any bans or convictions in the last 5 years.
Do you accept both credit and debit cards at your branches?
We accept all major Credit Cards at our Branches. If you have a Debit Card please call Easirent Customer Services.
What documents will I need to bring?
– Your driver’s licence *
– A credit/ debit card in the driver’s name
– Your passport (for non UK resident) or utility bill and bank statement (for UK residents)
* Hirer’s with a GB Driver’s Licence must also provide a “Licence Check Code”. Click here for more information.
Is there a deposit payable?
The amount of Deposit Held is defined by how many days you wish to hire and if you wish to take one of our Excess Protection Packages. From £14 per day, you can reduce your excess to zero as well as benefiting from zero deposit held during the rental. Further excess packages are available however deposits of 150 GBP or 750 GBP would be held. We return the deposit at the end of the rental.
Can I take the vehicle out of the UK?
Yes, but you need to provide your own European breakdown cover. Additional charges do apply for international usage/ Insurance excess waiver and excess mileage outside UK Mainland. Please call for further information – 0151 515 3869
Are there any restrictions to where can I drive the vehicle?
As per Section 34 of the Road Traffic Act 1988, when driving in the UK it is illegal to drive a motor vehicle on, common land, moorland, Forestry Commission land or any land that is not forming part of a road without authorisation. Please note, although we offer all-wheel terrain vehicles, our insurance does NOT cover off-road driving.
I cannot find my driving licence, can I still hire?
Yes, we will need government-issued ID (such as a passport, along with the ID stated above) and will need to contact the DVLA to check your licence details (there is a charge for this service)
Do you offer unlimited mileage?
When you rent a car in the UK special mileage restrictions are in place. For a small fee, you can get unlimited mileage (paid for at the counter). Otherwise, you’ll get 100 free miles per day.
When you hire a van, daily limits are in place also. Please visit our dedicated van hire website for more details.
CLICK HERE TO VISIT EASIRENT VAN HIRE.
Can I add additional drivers?
Yes, more than one person can drive the rental vehicle; the additional driver needs to be present when collecting the vehicle. All subsequent extra drivers must also adhere to our general policy; you must be at least 23 years of age and have held a full driving licence for 1 year (2 years for young drivers).
Do the rental cars have cameras installed?
Road traffic accident cameras may be installed in your rental vehicle. The camera is installed under the rear view mirror to capture images in the event of a road traffic accident. No sound is recorded, only video image.
Can Easirent staff, or anyone else, view images as they please?
No. The camera footage cannot be accessed by anyone unless the car is involved in a road traffic accident. The device is installed to protect your insurance excess and help determine liability in the event of a road traffic accident.
Do Easirent store images of my journey?
No. The camera only records for a short period of 3 minutes. Anything prior to this is permanently deleted.
What happens to the camera images in the event of an accident?
In the event of a road traffic accident, the images of the incident are sent to the Easirent claims department for analysis. If the incident is found to be the fault of the third party, you will not be liable for any charges and your pre authorised deposit will not be charged.
Can I remove the camera from the vehicle?
If the vehicle has a camera installed, it cannot be removed or tampered with under any circumstances. If the camera is removed or tampered with, the insurance in the vehicle will be invalid and the rental terminated. No refund will be made for the unused days.